Questions, answered.
Do you speak English?
Yes — we're English-friendly. Booking takes about a minute online, and your whole visit works smoothly in English. We may not be perfectly fluent, but you'll be understood and looked after.
I've never had a massage in Japan. Is it beginner-friendly?
Absolutely. Many of our guests are first-time visitors from overseas. We explain each step and check in with you throughout, so there are no surprises.
Can you adjust the pressure? I don't want it too strong.
Always. Not too strong, not too light — adjusted to you. Just say the word (or gesture) during the session and we fine-tune on the spot.
Are tattoos okay?
Yes. Tattoos are completely welcome at Kintsugi Spa.
Are men welcome? Is it couples-friendly?
Everyone is welcome. We have four treatment beds, but a small team of therapists who take their time with each guest, so the number of people we can take at the same time is limited. Online booking is one person per reservation — for two or more at the same hour, message us on WhatsApp first and we'll arrange it together. Depending on the day, start times may be staggered a little.
What should I wear, and do I need to bring anything?
Just come as you are. We provide everything you need for the treatment, so there's nothing to prepare.
How do I pay?
Cash, credit cards (Visa, Mastercard, JCB, American Express, Diners Club, Discover), debit cards, contactless (NFC) and PayPay.
Do I need to tip?
No. Tipping is not expected in Japan — the price you book is all you pay.
How do I get there from Hakata Station?
It's a 7-minute walk from Hakata Station. Look for the small entrance to the right of Motsunabe Nagamasa, then take the elevator to the 5th floor. The entrance is easy to miss, so give yourself a moment to find it.
What is your cancellation policy?
Please cancel or change your booking through Reservia, where you booked — or message us on WhatsApp as early as you can. Same-day cancellation: ¥5,000. No-show: 100% of the treatment fee.
What if I'm running late?
Please message us on WhatsApp. If you arrive late, your treatment time may be shorter.
Can I have a massage while pregnant, or while under medical treatment?
For your safety, we don't offer treatments during pregnancy or while you're under a doctor's care. If you're unsure, message us on WhatsApp before booking.
How do I book?
Book online in about a minute. If you'd like to ask something first, message us on WhatsApp — we're happy to help before you arrive.